Event Type: Conference

Client Type: Technology

Riviera Office: Shanghai, China

Deliverables:

Planning

Production

Execution

Zendesk Reconnects with China Through CX Trends 2023

Zendesk, a global leader in customer service software, recently hosted CX Trends 2023 in Shanghai. This marked its first offline event in China in over three years, signalling a renewed commitment to the region. The event united industry leaders to explore the latest trends in AI solutions and gave Zendesk an opportunity to highlight the value of its products and services to potential clients and partners.

A Seamless Conference Experience in Shanghai

Our event management team in China had the pleasure of organising the Shanghai leg of this important conference. We curated a smooth, professional, and memorable experience for all attendees. The agenda featured a panel discussion where guests engaged directly with experts. They asked questions, gained insight into Zendesk’s offerings, and discovered new ways to apply these tools to their own operations.

Speakers shared strategies on integrating AI solutions to boost performance and profitability. This knowledge exchange positioned Zendesk as a forward-thinking partner in the evolving customer experience landscape.

Creating Connection and Opportunity

Beyond the formal content, the event created space for meaningful networking. Attendees connected with professionals from a wide range of sectors, fostering new partnerships and collaborative opportunities.

As international tech brands return to China for in-person engagements, we’re thrilled to support their success. Working with Zendesk on this event reaffirmed our role as a trusted partner in bringing global brands closer to their audiences through strategic event planning.